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Bengaluru-based general insurance company Digit Insurance has introduced another digital touchpoint by launching comprehensive WhatsApp service to its customers.

The WhatsApp service delivers services ranging from tracking claim status, getting policy details, one-click policy renewals, and getting the list of network garages.

Claim settlement has always been the moment of truth in the insurance space, and with this service, Digit Insurance has delivered on its promise of simple and hassle-free claim tracking. With Digit’s WhatsApp service, customers can just send a message from their registered WhatsApp number to Digit’s Self-Serve number 70260 61234. They will be able to check all details through WhatsApp.

Digit Insurance Chief Marketing Officer Vivek Chaturvedi said, “At Digit Insurance, we are constantly looking at making our processes simple and hassle free for the customers. Through this initiative, our objective is to make the claims and renewal process as efficient and hassle-free as possible for the policyholders.”

“WhatsApp is an ideal platform for customer engagement, being the most preferred mode of communication for most people. Hence with this service, we believe to offer a one-point convenient contact to our customers and be accessible to them whenever they need us,” he added.

Go Digit General Insurance Limited is a new-age general insurance company started by Kamesh Goyal and backed by the Fairfax Group, one of the largest financial services groups. The company has raised three rounds of funding amounting to $140 million from Canadian billionaire Prem Watsa’s Fairfax Financial Holdings and $84 million from three growth equity investors – A91 Partners, Faering Capital and TVS Capital. This combined investment has brought its total funding to $224 million.

Go Digit General Insurance Limited has partnered with some of the leading companies like Cleartrip, Sterling Holidays, SOTC and Policy Bazaar. During the ongoing pandemic, it has been able to service several commercial and industrial establishments and secure their employees and customers through relevant health insurance solutions. It has also featured in the Top 25 Indian Start-ups Lists by Linkedin in 2018 and 2019 and was in CB Insights’ top 250 fastest growing fintech companies global list in 2018.

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