TheNFAPost Podcast
8

Bengaluru, NFAPost: Canara Bank, a pioneer in technological advancement, has introduced a lead management system(LMS) named as i-Lead 2.0(Inspiring Leads System version 2.0).

This new initiative is being introduced with the motive of building and sustaining Business Relationship with both, New Customers to Bank (NTB) and Existing Customers to Bank (ETB).

Going beyond the principle of gaining profit and having the competitive advantage, Canara Bank has opened the way for its services to reach all corners of the country. The move is viewed as yet another initiative for its customer-centric approach by focusing on customer Convenience.

Now, even in these unprecedented times, to ensure that each and every customer gets their banking needs covered, irrespective of where they are based, urban or rural, the launch of this system is going to cater to the masses with the easiest and most comfortable ways of reaching out to the bank. Working towards the goal of making people financially self reliant, LMS can be considered an ingenious step towards reaching that goal.

Customers can enquire and get services rendered through simple modes namely internet banking, mobile banking, call centre, SMS and missed call.

Unique reference number

A unique reference number (URN) will be generated which is communicated to the customers at the time of lead generation from above sources. Along with that, SMS/Notifications are triggered to the customer at every stage of lead cycle (From lead generation to lead closure). The current LMS is available both in desktop and mobile version.

For existing bank customer (ETB) no KYC is required for leads sourced from Internet banking, Mobile Banking, SMS, Call centre and Missed call while for new customers to bank(NTB) no KYC is required for leads sourced from SMS, Missed call and call centre.

Customer can apply for products by following simple steps:

SMS <product code> SPACE <name> to 9591504466    

Product Codes –

HL for Housing Loan,

VL for Vehicle Loan,

EL for Education Loan,

GL for Gold Loan,

PL for Personal Loan,

WC for Working Capital,

TL for Term Loan,

ML for Mudra Loan

Give a missed call on 18005729700 Call on 18004250018/ 18002083333

Through internet banking* Through CANDI mobile app* The service can be availed by existing customers. With the easier accessibility, customers can opt for a range of loans. The system will prove to be beneficial in terms of enhancing service delivery and for boosting business as well.

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